Payment Options

Booking

On confirmation of booking your contract is with M/s Convenience Tours. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.

Payment:

For the services contracted, a minimum deposit of 25% of the total cost is to be paid by you to M/s Convenience Tours, the deposit is required to hold the booking on confirmed basis.

Balance Payment:

Balance payment is to be made 15 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be a late booking and for same the full and final payment is required to be made at the time of booking itself.

Note:

Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.

Mode of Payment

Clients can make payment using any of the following methods:-

• By Cheque / Demand Draft
• By Bank Transfer
• By QR Code

Note:

• All payments should be free and clear of any withholding tax and deduction.
• Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
• In case of payment though QR code - if same is done using credit/ debit card then the applicable bank charges are to be borne by payer.

Special Note:

Please note that Convenience Tours employee or agent will not ask for your Net Banking login, Password, OTP etc. Nor will they ask you to transfer funds to a personal account or to install third party apps like Any Desk, TeamViewer etc.

Please do not act on such request.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :

• 60 days & prior to arrival - 10% of the tour/service cost.
• 59 days to 30 days prior to arrival - 20% of the tour/service cost.
• 29 days to 15 days prior to arrival - 25% of the tour/service cost.
• 14 day to 08 days prior to arrival - 50% of the tour/service cost.
• 07 days & less, prior to arrival or no show - NO REFUND.

Note:-

1. Irrespective of above-mentioned cancellation slabs, in case of cancellation of tour / travel services (due to whatsoever reason) by yourself (by client) after the booking is made with us – a minimum 10% service charge would be applicable on total cost of the tour package.
2. Irrespective of above-mentioned cancellation slabs, in case of cancellation of tour / travel services (due to whatsoever reason) by us (by company) after the booking is made by us – Following two options are available:

• Client would be provided with Credit Note for the booking amount paid and same can be used anytime in the future by the client for themselves or any of their family members, friends, or anyone else as recommended by them.
• In case the client wants the refund - then a minimum 10% service charge would be applicable on the total cost of the tour package and remaining amount (after deducting this 10% service charge) would be refunded.

In above both the situation - the cancellation charges, as applicable for cancellation of services related to tickets/ hotel bookings/ travel services/ Guide services would also be recovered from the client.

• In case you cancel your trip after commencement the refund would be restricted to a limited amount that would depend on the amount that we would be able to recover from the hoteliers, airlines, transporter, and other suppliers we patronize. For unused hotel accommodation, flight tickets, transportation, missed meals and any other services etc. we do not bear any responsibility to refund.
• In case of special train journey (like Palace on Wheels, Deccan Odyssey, Golden Chariot & Maharajas Express) - a separate cancellation policy is applicable (which would be advised as and when required).
• Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
• Festival Period Bookings (Festivals like - Diwali, Dussehra, Holi, Pushkar fair etc).
• High Peak Season bookings (from 20th Dec to 15th Jan).
• Long Weekends Bookings.
• Cancellation amount is calculated as per total booking amount and not as per advance deposited

Refund:

Regarding refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out based on cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. Read our Cancellation and Refund Policy.